FAQ

Secure Ordering & Payment Options

 

We design all of our systems and devices with your privacy in mind and have invested heavily in ensuring the security of your data throughout every connection across our business.

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. 

Information about our customers is an important part of our business and we never sell individual customer data. We may share your personal information with third parties, but this is only in order to provide you with services or comply with applicable laws. 

It's also important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Losos USA account. Be sure to sign out when you finish using a shared computer. 

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and more. 

Shipping Rates

Shipping rates and times depend on the shipping speed and the weight/size of the items.

To determine the applicable shipping rate and time for items in your Cart:

  1. Select Proceed to checkout.

  2. Select or add your shipping address.

  3. Select a shipping speed and select Continue.

  4. Select a payment method and select Continue.

Returns and Refunds

Thank you for shopping at Losos USA. 

If you are not entirely satisfied with your purchase, we’re here to help.

Items shipped from LososUSA.com can be returned within 30 days of the original purchase. 

Before you return a product, please make sure the product was purchased in the last 30 days and the product is in its original packaging.

Please contact us by email at: customerservice@LososUSA.com with your concerns and we will respond with the appropriate address to send the product to in question.

Pallet and International Orders
Please email us at sales@LososUSA.com